Privacy Policy

Effective date: May 1, 2025

Introduction

Welcome to Thera ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Thera application ("App"), which is designed to support managing therapists for therapy centers.

Please read this Privacy Policy carefully. By accessing or using the App, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

Facebook App Integration

Thera integrates with Facebook and Instagram to enhance its functionality. This Privacy Policy applies to information we collect through Facebook's platforms, including when you authorize your Facebook Page(s) through our application at thera.tcc321.com.

Information We Collect

We collect several types of information from and about users of our App:

For Page Owners:

• Basic profile information from Facebook when you authorize our App
• Access permissions to manage your Facebook and Instagram professional pages
• Communication preferences and settings
• Usage data and interaction with the App

For End Users:

• Profile information shared through Instagram messaging
• Message content when communicating with therapy centers
• Service-related information provided during interactions

How We Use Your Information

We use the information we collect about you or that you provide to us for the following purposes:

• To provide, maintain, and improve our App
• To facilitate communication between therapy centers and their clients
• To manage therapist schedules and availability
• To process and fulfill service requests
• To send administrative notifications related to your account or services
• To respond to your inquiries and provide customer support
• To analyze usage patterns and optimize user experience
• To protect against fraudulent or unauthorized activity

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Information Sharing and Disclosure

We may disclose your personal information in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect and defend our rights and property
• To prevent or investigate possible wrongdoing in connection with the App
• With service providers who perform services on our behalf
• In connection with a business transfer such as a merger, acquisition, or sale of assets

We do not sell or rent your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed for these purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our App is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email or through the App prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@tcc321.com
Postal Address: Hanoi, Vietnam

Facebook Data Deletion Instructions

You can request deletion of your data that we've received from Facebook through our integration by:

1. Logging into your account at thera.tcc321.com
2. Navigating to "Account Settings" > "Privacy"
3. Selecting "Delete My Facebook Data"
4. Following the confirmation prompts

Alternatively, you can revoke our App's permissions through your Facebook settings, which will prevent future data collection, and contact us directly at privacy@tcc321.com to request deletion of previously collected data.